Refund policy

return & exchange

•    EXCHANGE POLICY

Exchange Policy

•    Exchanges are allowed within 7 days of receiving the order.

•    Items may be exchanged for another item of the same price.

•    You may also exchange for a higher-priced item, provided the price difference is paid.

•    If the exchanged item is of lower value, the price difference will be issued as store credit.

•    Sale or discounted items may be exchanged based on the item’s original price, provided that any price difference is paid by the customer.

•    Exchanges are allowed once only.

•    Orders not yet shipped may be changed once only. Changes must be of the same amount; if higher, the customer must pay the difference. Additional changes will incur a ₱150 processing fee.

•    CHANGE OF MIND
We do not offer refunds for change of mind.

•    CONDITIONS
Items must be unused, in their original packaging, and include all tags.

•    COURIER COSTS
Customers are responsible for shipping costs to send items back to us.

•    EXCLUSIONS
Final Sale Items: Items purchased at a discount, on sale, or as part of a promotion are final sale and not eligible for exchange or store credit.

•    DAMAGE DURING TRANSIT
We are not responsible for items damaged during transit to or from our facility. Customers are advised to use tracked and insured courier services for exchanges or warranty claims.

•    SUBMIT CLAIM

1. Email us at courierph@gmail.com with your order number, a description of the issue, and clear photos or videos of the defect.

2. Once approved, ship the item to the provided address.

3. Claims for exchanges will be processed within 7 business days, and warranty repairs may take up to 30 business days, depending on the issue.